Last updated: July 2, 2026
At Roos Design Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and the choices and rights you have regarding your personal data.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Who we are
Roos Design Studio is an independent creative studio based in the Netherlands, offering original artwork, vintage-inspired wall art, greeting cards, wedding stationery, bookmarks, digital downloads, stationery, and other thoughtfully designed paper goods.
Website: www.roosdesignstudio.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact page or by email.
What information we collect
Depending on how you interact with our website, we may collect the following information:
Information you provide
When placing an order, creating an account, subscribing to our newsletter, or contacting us, you may provide:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number (if provided)
- Account information
- Order details
- Messages or enquiries you send us
Payment Information
Payments are processed securely by trusted third-party payment providers such as Stripe and PayPal.
We never store your full credit or debit card information on our own servers.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Pages visited
- Time spent on our website
- Referral website
- Shopping activity
- Cookies and similar technologies
This information helps us improve our website and protect against fraud.
How we use your information
Your information is used only where necessary to operate our business and provide our services.
This includes:
- Processing and fulfilling orders
- Delivering physical products
- Providing digital downloads
- Managing your customer account
- Sending order confirmations and shipping updates
- Responding to enquiries
- Providing customer support
- Preventing fraud and unauthorized transactions
- Improving our website and customer experience
- Maintaining website security
- Meeting legal, accounting, and tax obligations
- Sending newsletters or promotional emails if you have chosen to receive them
We only process personal data where we have a lawful basis to do so.
Marketing Communications
If you subscribe to our newsletter, we may occasionally send updates about:
- New products
- Special offers
- Seasonal collections
- Studio news
You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email.
Payment Processing
Payments made through our website are securely processed by trusted third-party payment providers.
These providers handle payment information in accordance with their own privacy policies and security standards.
Roos Design Studio does not have access to your complete payment card details.
Shipping Information
To fulfil physical orders, we may share the necessary delivery information with shipping carriers and postal services.
This may include:
- Name
- Shipping address
- Email address (if required)
- Telephone number (where required by the shipping carrier)
Your information is only shared for the purpose of delivering your order.
Digital Downloads
When purchasing digital products, we retain your purchase information in order to:
- Deliver your files
- Verify ownership
- Provide customer support
- Reissue download links where appropriate
- Maintain accurate business records
Digital purchase records may be retained for accounting and legal compliance.
Cookies
Our website uses cookies and similar technologies to provide a better browsing experience.
Cookies help us:
- Keep items in your shopping cart
- Remember your preferences
- Maintain secure login sessions
- Improve website functionality
- Analyse website traffic
- Understand how visitors use our website
Some cookies are essential for the website to function properly and are placed automatically.
Other cookies, including analytics, functional, and marketing cookies, help us improve your experience or personalise content. Where required by applicable law, we will request your consent before placing these non-essential cookies on your device.
You can accept, reject, or customise your cookie preferences through our cookie banner when you first visit our website. You may also update or withdraw your consent at any time through our cookie settings or by adjusting your browser settings.
Please note that disabling certain cookies may affect the functionality and performance of some features on our website.
Analytics
We may use website analytics services to understand how visitors interact with our website.
Analytics may collect anonymous or aggregated information such as:
- Pages viewed
- Time spent on the website
- Device type
- Browser type
- Operating system
- General geographic region
- Traffic sources
This information helps us improve our products, services, and website performance.
Embedded content
Our website may include embedded content from third-party platforms such as:
- YouTube
- Vimeo
Embedded content behaves exactly as if you had visited the originating website directly.
These websites may collect data, use cookies, and monitor your interaction according to their own privacy policies.
Who We Share Your Information With
We only share your information when necessary to operate our business or where required by law.
This may include:
- Payment providers
- Shipping and delivery companies
- Website hosting providers
- Email marketing providers (only if you subscribe)
- IT and security service providers
- Professional advisers such as accountants
- Government or legal authorities where legally required
We never sell, rent, or trade your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Maintain warranty or service records
- Meet accounting obligations
- Comply with tax legislation
- Comply with legal requirements
If you create a customer account, your account information will remain stored until you request its deletion, unless we are legally required to retain certain records.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict certain processing activities
- Object to the processing of your data
- Withdraw consent where processing is based on consent
- Request a copy of your personal data (data portability)
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details provided on our Contact page.
Data security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures include secure website connections (SSL), secure payment processing, restricted access to customer information, and regular website maintenance.
Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
International customers
Roos Design Studio proudly serves customers around the world.
If you place an order from outside the Netherlands, your information may be processed or transferred to trusted service providers located in other countries where necessary to fulfil your order.
We work with providers that are committed to protecting personal information in accordance with applicable privacy laws.
Children’s Privacy
Roos Design Studio offers products that may be enjoyed by children, including stickers, stationery, and other creative items. However, our website is intended for purchases made by adults or with the involvement and consent of a parent or legal guardian where required by applicable law.
We do not knowingly collect personal information directly from children without appropriate parental or guardian consent. If you believe that a child has provided us with personal information without such consent, please contact us and we will take appropriate steps to remove that information where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our services
- New legal requirements
- Improvements to our website
The most recent version will always be published on this page with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact page.
We are happy to answer any questions you may have regarding the protection of your personal information.